Delivery & Returns
Click & Collect Orders
Ordering from us is easy! We offer FREE Click & Collect to store. Place your order online and collect instore the SAME DAY!
You will get an email telling you when you're order is ready to collect. If you have any issues or queries, please contact us on 01795 533 050.
We are currently in the process of setting up our website fully. Please bare with us. Please contact us for local delivery charges.
We are currently in the process of setting up our website fully. Please bare with us. Please contact us for standard delivery charges, we are in the process of updating this on our website.
Standard Delivery orders can take up to 5 working days
Ordering with us is simple. Cards are shipped using Royal Mail. Orders containing cards can take up to 5 working days for delivery by Royal Mail.
We use a courier service by DHL Mail for gifts, wrap, invitations, calendars and diaries for most UK post codes, Northern Ireland, Southern Ireland, Europe and Rest of the World. This service can also take up to 5 working days (Outside of the UK will vary)
DHL Mail deliver between 08:00 and 18:00 If you are using our next day service before 2pm (Monday to Friday) your order will be dispatched the same day and arrive next day (Tuesday to Saturday except where there are bank holidays)
If you have placed an order during a promotional Free delivery period these orders will be dispatched via Standard delivery and can take up to 5 working days to be delivered.
Standard Delivery Charges
|Rest Of World||£5.00||£10.00|
Cards - Multiple - additional price for each card within each rate
|Rest Of World||£2.00||£4.00|
Balloons - per order
Price per Balloon UK £6.00 Europe N/A Rest of World N/A
|Small / Not More than 1kg||Medium / 1kg to 3.9kg||Large|
|Rest Of World||£60.00||£70.00||£80.00|
Giftwrap & Accessories Rolls only
Price per Roll UK £4.95 Europe N/A Rest of World N/A
Store & Web Queries
For all queries please contact us in any of the following ways:
Call us on 01795 533 050 - 9am to 9pm Monday to Sunday (excluding Bank Holidays)
Email us firstname.lastname@example.org
Write to us
Presentimes, 14 Market Place, Faversham, Kent, ME13 7AE.
Website Order Tracking
To check on the progress of your order, we send with your order any tracking information. You should be able to track it from the email you recieve. If you have any issues please call us on 01795 533 050 quoting your order reference number. Our lines are open from 9am to 9pm Monday to Sunday (excluding Bank Holidays). You may also email us by quoting your order reference number to email@example.com
Website Refunds & Returns Policy
If not entirely satisfied with your online purchase, you can return your order either instore or via the post. Please return it in a saleable condition within 28 days with your receipt for an exchange or full refund. This policy excludes food products and electronic services. This does not affect your statutory rights.
To return by post, please send it to us at the following address, quoting your order reference number and reason for exchange:Presentimes (Website exchanges)14 Market Place,Faversham,Kent,ME13 7AE
This does not affect your statutory rights.
Please click here to view the full terms and conditions of your order.
Store Refunds & Returns Policy
If not entirely satisfied with your purchase, please return it in a saleable condition within 28 days with your receipt for an exchange or full refund. This policy excludes food products and electronic services. This does not affect your statutory rights.
Goods purchased instore maybe returned back to a store on the grounds that they are faulty and exchanged for a replacement product(s) or an alternative product(s) of the same value.
This does not affect your statutory rights.
For Store enquiries please call 01795 533 050.
Promotions and vouchers
From time to time, Presentimes may issue promotional codes and vouchers for use on our website. To redeem these offers, please enter the relevant code when checking out your order. Each code is bound by the specific terms and conditions (including duration of offer) that are issued with it.
The promotional codes that we issue are only for use on our website, and not in our stores, unless specifically stated otherwise.
We can source over 1 million products so we are sure we can help if you are looking for something extra special. We also can help create bespoke balloons for your next event. If you have a very specific order, that for any reason, our website cannot accommodate, then please contact us, outlining all the details of your enquiry, you can call us on 01795 533 050 or email us at firstname.lastname@example.org